route to work queue pega

I have a requirement that a duplicate case check occur while user is processing the case. FinAging Holds and age.

Routing Work To Users Pega Academy

In assignment shape choose routing as Custom and WorkList.

. The accounting flows route assignments to the following work queues. Routing assignments to work queues. You route to a work queue if anyone in the group can complete the.

In the Router field press the Down Arrow key and select a router activity that sets. In the Assignment type list select WorkBasket. To process employee compensation.

In the Routing section select Custom from the Route to list. For example you route an assignment to the manager who approves expense reports and it appears in her worklist. You route to a work queue if anyone in the work group can complete the assignment.

In Pega 7 we can implement in the same way. A value that applies to all the CSRs handling text-based interactions. Pega Platform refers to work groups as teams and operators as team members.

Pega Chat allows you to define this limit at three different levels. Chinmayee replied to SKCHANDRU. We want the user to encounter the duplicate-check interface as a step in the current work.

The customer waits in the queue until the routing engine finds an. Updated on January 18 2022. When a new request enters the queue the queue processor calls the routing API to determine the routing.

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